General Terms and conditions

Terms and Conditions Window Of Opportunity
Last updated: 11 May 2021

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the WindowOpp.com website (the “Service”) operated by Window Of Opportunity (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

Requests for information should be made through: info@windowopp.com. For additional legal information go to the Service. There you can find FAQ’s and our privacy policy.

The access to and use of this web site as well as the purchase of products on WindowOpp.com are based on the assumption that these General Terms and Conditions have been read, understood and accepted by you. This website is managed and maintained by Stichting Window Of Opportunity, Parade 16, 5211 KL ‘s-Hertogenbosch, the Netherlands, Chamber of Commerce no. 82990530, VAT no. NL862683191B01.

The Service may amend or simply update all or part of these General Terms and Conditions. Any amendment or update of the General Terms and Conditions shall be posted for our users on WindowOpp.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of WindowOpp.com. If you do not agree to all or part of the WindowOpp.com’s General Terms and Conditions, please do not use our web site.

The access to and use of WindowOpp.com, including display of web pages, communication with Service, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of WindowOpp.com and its contents. The Service shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Service’s liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy
We recommend that you read the privacy policy which also applies in the event that users access to WindowOpp.com and use the relevant services without making purchases. The privacy policy will help you understand how and for what purposes WindowOpp.com collects and uses your personal data.

2. Intellectual Property Rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Window Of Opportunity and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Window Of Opportunity as the case may be.

Window Of Opportunity shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Window Of Opportunity shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Window Of Opportunity shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites
WindowOpp.com may contain links to other web sites which are in no way connected to WindowOpp.com. The Service does not control or monitor such third party web sites or their contents. The Service shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on WindowOpp.com and carefully read their terms and conditions and their privacy policies. Our General Terms and Conditions and Privacy Policy do not apply to the web sites of third parties. WindowOpp.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Service provides links to other web sites, the Service does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

4. Links to WindowOpp.com
Please, contact the Service if you are interested in linking the Home page of WindowOpp.com and other web pages which can be publicly accessible. You are requested to contact the Service for requesting our consent to linking WindowOpp.com. The Service grants links to WindowOpp.com free of charge and on a non-exclusive basis. The Service is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to WindowOpp.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Service or the latter’s suppliers, or when the Service fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to WindowOpp.com or to use unauthorized meta-tags without the Service consent.

5. Disclaimers on Content
The Service does not warrant that the contents of the web site are appropriate or lawful in other Countries outside the Netherlands. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by WindowOpp.com shall be your exclusive and personal responsibility. The Service has also adopted measures to ensure that the content of WindowOpp.com is accurate and does not contain any incorrect or out-of-date information. However, the Service cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Service cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Care or visit our Customer Care Area. A Service representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services Service or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow WindowOpp.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Service has adopted adequate technical and organisational security measures to protect services on WindowOpp.com, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of WindowOpp.com, and to avoid unauthorised or unlawful access to such data and information.

6. Our Business Policy
The Service has adopted a business policy; its mission consists of selling products through its services and its web site to “consumer” only. “Consumer” shall mean any natural person who is acting on WindowOpp.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on WindowOpp.com. The Service shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

7. Governing Law
These General Terms and Conditions of Use are governed by Dutch law.

8. Errors and inaccurancies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions.

9. Our Business Policy
9.1 The Service offers products for sale on WindowOpp.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

9.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on WindowOpp.com.

9.3 The Service reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Service’s business policy.

9.4 These General Terms and Conditions exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on WindowOpp.com between the users of WindowOpp.com and the Service.

10. How to Execute a Contract with the Service
10.1 In order to place an order for the purchase of one or more products on WindowOpp.com, you must fill out the online order form and send it electronically to the Service, following the relevant instructions.

10.2 The order form contains a summary of these General Terms and Conditions, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

10.3 An order shall be deemed to have been submitted when the Service receives your order form electronically and the order’s information has been verified as correct.

10.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

10.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Orders in the My Account Area.

10.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

10.7 English or Dutch are the languages used for executing contracts with Service.

10.8 After your order form has been submitted, the Service will process your order.

10.9 The Service may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Service has not carried out your purchase order specifying the reasons thereof. If the products displayed on WindowOpp.com are no longer available at the time of your last access and once the Service has received your order form, the Service shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Service received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Service will refund the amount paid for those items.

10.10 By submitting an order form to and making a contract with the Service, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions. Should you not agree with certain provisions of these General Terms and Conditions, please do not submit your order form for the purchase of products on WindowOpp.com.

10.11 By submitting an order form, you agree and accept these General Terms and Conditions as well as further conditions contained on WindowOpp.com, even through links, including the Privacy & Cookie Policy.

10.12 Upon submission of an order form, the Service shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs). Please note as well that due to fluctuations in exchange rates and merchandise components the Service will not be able to provide you in advance with information on the amount of duties and taxes that may be owed to local authorities. These amounts should be considered above and beyond the total of the order.

11. Guarantees and Product Price Indication
11.1 The main characteristics of products are shown on WindowOpp.com on each product page. The products offered for sale on WindowOpp.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

11.2 Prices are subject to change. Check the final price of sale before sending the relevant order form.

11.3 Purchase orders from Countries not included among those displayed on the splash page cannot be accepted by the Service.

11.4 Should you decide to exercise your right to return purchased products, the Service has the right to not accept returned products that have been altered from their original status or damaged.

12. Payments
12.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.

12.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to ING Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Service except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

13. Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the FAQ area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

14. Returns
14.1 You may return products purchased from Us, without any penalty and without specifying the reason, within fifteen (15) days from receiving the products purchased on WindowOpp.com.

14.2 To withdraw from the contract you may use Return Form (per the standard form pursuant to Art. 49, subsection 4 of the Consumer Code), filling out the form and send it to info@WindowOpp.com, or you may draft and send the Service another declaration explicitly stating your decision to withdraw from the contract.

14.3 Once you have exercised your right to withdraw from the contract, it is necessary to return the items to the Service by giving them back to the courier within fourteen (14) days from the date on which you informed the Service of your decision to withdraw from the contract.

14.4 The only costs at your own expense are those for return shipping, unless the Service expressly exempt you from those costs at the time of purchase, and on the further condition that you use the shipping agent indicated by the Service in the Return Form.

14.5 Return shipments need to have a return number. After receiving your withdraw form we will provide you with a return number as reference. Without a return number we can not process your return.

14.6 The return right – besides compliance with the terms and procedures described at par. 14.1, 14.2 and 14.3 above – shall be deemed correctly exercised once the following conditions have been fully met:
a. return form send by email to info@windowopp.com or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and signed and sent to the Service within fifteen (14) days from receiving the products;
b. the products must not be used, worn or washed;
c. the identification tag should be included with the products;
d. products must be returned in their original packaging;
e. returned products must be delivered to the shipping agent within fourteen (14) days from when you have informed the Service of your decision to withdraw from the contract;
f. products must not be damaged.

If the terms and conditions for exercising your right to withdraw from the contract, as per points a), e) and f) of paragraph 14.6 above, are not complied with, you will not have the right to be reimbursed the amounts already paid to the Service. Within fourteen (14) days from the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to the Service, through a written exchange with the Service according to the instructions that will be provided. If not, the Service may keep the products, in addition to the sum already paid for their acquisition.

Whenever the conditions indicated in letters b), c) and d) of previous paragraph 14.6 are not respected, you will not be entitled to a full refund of the amounts already paid to the Service. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one authorized by the Service with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 100 percent of the amounts you paid to the Service to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via email, by the Service. Within fourteen (14) days from sending the email informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Service, informing the Service thereof according to the procedures of which you will be advised. Otherwise, the Service may retain the products and an amount corresponding to the percent deducted from the refund. After the return of the products, the Service shall check their compliance with the terms and conditions laid down in paragraph 7. In the event that the outcome of these checks is positive, the Service shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Service takes steps to inform you, via email, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 14.6 above. The Service simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Service, pursuant to the terms provided for in paragraph 14.9.

14.7 If the return right is exercised in conformity with the provisions set forth in this section, WindowOpp.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Service, in all cases, to the person that made the payment.

14.8 The refund procedure will be initiated by WindowOpp.com within fourteen (14) days from when WindowOpp.com was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 14.

14.9 Should the terms and conditions for exercising your right of withdrawal, as indicated in letters a), e) and f) of paragraph 14 above not be respected, you will not be entitled to any refund of sums already paid to the Service. Within fourteen (14) days from sending the email whereby you are informed of the non-acceptance of the return, you may opt to be redelivered the products, at your expense, and in the condition in which they were returned to the Service, providing notice thereof to said Service, according to the procedures of which you will be informed. Otherwise, the Service may retain the products, in addition to the amounts already paid for their purchase.

Should the terms and conditions indicated in letters b), c) and d) of previous paragraph 14.6 not be respected, you will not be entitled to a full refund of the amounts already paid to the Service. You will in fact be responsible for the decrease in value of the products returned, as a result of a use other than the one authorized by the Service with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 100 percent of the amounts you paid to the Service to purchase the returned products will be deducted from the refund, of which you will be specifically informed, via email, by the Service. Within fourteen (14) days from sending the email informing you of the amount deducted from the refund, you may opt to be redelivered, at your expense, the products in the condition in which they were returned to the Service, providing notice thereof to the Service, according to the methods of which you will be informed. Otherwise, the Service may retain the products and an amount which corresponds to the percent deducted from the refund.

15. Refund Times and Procedures
15.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 14 above. When the Service is able to confirm that such conditions have been met, We shall send you an email confirming the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Service will take measures to inform you, via email, that a decrease in value of the returned products has been detected, which derives from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 14.3 above. The Service simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to your being able to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Service, as provided for in paragraph 14.9 above.

15.2 Whatever payment type you used, the full or partial refund procedure shall be started by the Service within fourteen (14) days from when the Service was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

15.3 The Service issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Service to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Service to the individual who made the payment.

15.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.

15.5 The Service has chosen FedEx and PostNL as the Service’s official package delivery company’s for returning products purchased on WindowOpp.com.

15.6 If you decide to return products using a different shipping company other than the one indicated by the Service, you will have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy.

16. Privacy
16.1 You will find information on how we process your personal data by clicking on Privacy Policy.

16.2 For further information on our Privacy Policy you can contact us by email: info@windowopp.com.

17. Pricing
Prices displayed on the WindowOpp.com website are quoted in Euro, with optional converses to other currency’s. While we try to ensure that all prices on our website are accurate, errors may occur.